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I imported a client’s PDF to make edits. The text all came through fine, but the font is clearly not the original, it’s close but the letter shapes and spacing are a little different. Did I do something wrong, or is the original font just gone?
Nothing you did wrong. A PDF only embeds the glyphs it actually uses (a subset), and sometimes not even that. When we can’t recover a usable copy of the original font on import, we substitute the closest metric-compatible match, an open clone with the same widths (e.g. a Bookman becomes URW Bookman, common Microsoft fonts map to Liberation). We do that on purpose: matching the metrics keeps your line breaks and spacing where they were instead of reflowing the whole document.
If you want a specific look, just reassign the text to a font from the picker, the common system fonts (Arial, Georgia, Calibri, Verdana, Times New Roman…) are all there now and they embed properly on export, so it’ll render identically for whoever opens it.
this worked, thanks